Head of Operations (65k plus car allowance)
Location: Birmingham (with UK-wide travel)
Shape the future. Drive operational excellence. Lead growth.

As Head of Operations for our dynamic Insurance Group, you'll spearhead critical operational functions, powering growth across our insurance broking and compliance consultancy divisions. You’ll lead a high-performing team, driving strategic projects, system migrations, and acquisition integrations, turning ambitious business strategies into tangible, impactful results.

What you’ll own:
Translating strategic visions into operational reality.
Leading a talented team, managing key projects, system migrations, and integrations.
Championing continuous improvement, streamlined processes, and robust systems.
Ensuring operational excellence and regulatory compliance.
Collaborating closely with senior leadership, internal stakeholders, and external partners.

Your toolkit:
Proven leadership experience, ideally in insurance or financial services.
Expertise in large-scale operational projects, integrations, and system migrations.
Exceptional strategic vision coupled with practical, hands-on delivery.
Strong interpersonal skills; adept at navigating complexity and ambiguity.
Familiarity with platforms like Acturis, SchemeServe, and Monday.com (preferred).

Why join us:
Influence strategic decisions at the senior leadership table.
Make an immediate and lasting impact across a rapidly growing business.
Thrive in an environment committed to innovation, collaboration, and continuous growth.

Ready to drive excellence and shape operational success?
Apply now.

How to Apply:

Please email debby@total-spectrum.com for a full job description and application form

Are You an IT & Infrastructure Leader Ready to Shape the Future?
Role: IT & Infrastructure Manager
Location: Birmingham (with regular UK travel)

Are you passionate about technology, driven by excellence, and excited by the chance to lead IT and infrastructure across a dynamic and expanding group? We're seeking a proactive, hands-on IT & Infrastructure Manager to join our client at an exciting point of transformation and growth.
As the IT & Infrastructure Manager, you won't just be managing technology—you'll be shaping how the entire group operates efficiently, securely, and innovatively. You’ll coordinate critical IT and telephony services across all thriving businesses, including insurance broking and compliance consultancy, ensuring seamless support for users nationwide.

Why this role is for you:
Leadership and Autonomy: Take ownership, influence strategic direction, and see your ideas come to life.
Impact and Innovation: Drive projects that integrate acquisitions, streamline onboarding, and enhance telephony systems, directly impacting performance and productivity.
Collaborative Environment: Work closely with skilled colleagues and senior leadership, contributing to a supportive culture with real growth potential.

Key responsibilities include:
Being the primary liaison with IT and telephony providers, ensuring rapid issue resolution.
Managing seamless onboarding/offboarding processes and ensuring robust asset and license management.
Leading telephony platform administration and delivering insightful reporting to support business improvement.
Overseeing supplier relationships and procurement, ensuring cost-effective, high-quality service delivery.
Assisting with nationwide premises management, coordinating essential safety assessments, lease negotiations, and site facilities.

You bring:
Proven experience managing IT infrastructure in multi-site SMEs or dynamic group environments.
Expertise in managing outsourced IT/telecom providers and familiarity with VoIP systems.
Exceptional organisational and prioritisation skills, thriving in a fast-paced role.
Excellent communication skills, attention to detail, and a proactive, adaptable mindset.

We offer:
A competitive salary and comprehensive benefits.
The opportunity to shape technology and infrastructure processes during an exciting phase of growth and transformation.
A flexible, collaborative working culture where your contribution truly matters.

Ready to lead, innovate, and make an impact? Apply today and let’s build the future together!

How to Apply:

Please email debby@total-spectrum.com for a full job description and application form

Location – York

Salary - £35,000

Join our growing team at our client site in York! They are an established specialist SME Commercial and Private Client insurance brokerage committed to exceeding client expectations through expert advice and personal service.

What You’ll Do:

• Process renewals and mid-term adjustments.
• Address customer queries proactively and professionally.
• Follow internal procedures diligently.
• Maintain high standards of professionalism.

Who You Are:

• Minimum 2 years' handling experience in insurance.
• Cert CII qualified or higher.
• Strong IT skills; familiarity with Acturis is advantageous but not essential.
• Excellent communication and organizational skills.
• Detail-oriented and able to perform under pressure.
• Motivated, eager to learn, and thrive in a small team environment.

What We Offer:

• Negotiable salary tailored to experience.
• Flexible working hours.
• Pension scheme.
• Private Medical Insurance.

How to Apply:

Please email gemma@total-spectrum.com for a full job description and application form

Account Executive – York

Salary - £40,000 to £50,000

Join our clients expanding team, a proudly independent SME Commercial and Private Client insurance brokerage in York. We pride ourselves on outstanding service, personal relationships, and professional advice tailored to our clients.

What you'll do:

• Generate new business
• Build long-term client relationships
• Comply with FCA regulations
• Follow internal procedures diligently
• Represent our values professionally

Who we're looking for:

• Minimum 2 years' insurance experience
• Cert CII qualified (or above)
• Motivated and organised
• Strong communicator with great interpersonal skills
• Thrive under pressure and meet deadlines
• Team-oriented, keen to learn and develop

Desirable:

• Experience with Acturis software (not essential)

Benefits:

• Competitive salary linked to performance
• Private Medical Insurance
• Pension

How to Apply:

Please email gemma@total-spectrum.com for a full job description and application form

Location: Worcester City Centre
Salary: £30k - £35k (Dependent on Experience)
Type: Full-Time, Permanent
Hours: Monday to Friday, 9am - 5pm

About the Role:
We’re looking for an experienced Commercial Account Handler to join our thriving team in Worcester. In this key role, you’ll manage and develop a diverse portfolio of commercial insurance clients, providing expert advice and exceptional service.

Key Responsibilities:

• Managing a portfolio of commercial clients, across various sectors
• Handling renewals, mid-term adjustments, and new business quotes
• Liaising with insurers to secure competitive terms
• Accurate preparation and issuance of policy documentation
• Ensuring compliance with FCA regulations
• Supporting Account Executives administratively and technically
• Identifying opportunities for cross-selling and up-selling
• Building strong, trusted client relationships

Requirements:

• Minimum 2 years’ commercial insurance handling experience
• Strong knowledge of UK commercial insurance products
• Excellent communication and negotiation skills
• High attention to detail, accuracy, and organisation
• Familiarity with Acturis (preferred but not essential)
• Cert CII qualification or progress towards it (desirable)

What We Offer:

• Competitive salary and supportive work environment
• Hybrid working options available
• Support with achieving professional qualifications (CII)
• Generous holiday entitlement + bank holidays
• Pension scheme

How to Apply:

Please email gemma@total-spectrum.com for a full job description and application form

Domestic Violence Perpetrator Programme (DVPP) Team Lead
Location: Northampton
Hours: 37 hours per week (flexible working required, including some evenings/weekends)
Contract: Fixed-term, 2 years initially

About the Role: We are seeking a dedicated and proactive DVPP Team Lead to coordinate and oversee our behaviour change programmes, including the 28-week Evolve Programme. You will support individuals in addressing and changing abusive behaviours through trauma-informed interventions, prioritising the safety and wellbeing of women and children.

Responsibilities:

• Coordinate delivery of DV perpetrator programmes and ensure effective programme administration.
• Facilitate group sessions, assess and manage participant risks, and maintain accurate case records.
• Collaborate with partner agencies to ensure seamless service provision.
• Support evaluation processes and assist in meeting key performance indicators.
• Represent the organisation externally, promoting programme awareness and maintaining RESPECT accreditation.
• Contribute to safeguarding practices, ensuring compliance with internal and external policies and procedures.

What You'll Bring:

• Comprehensive understanding of domestic abuse and experience working with survivors and perpetrators.
• Proven ability to facilitate groups, manage cases, and conduct risk assessments.
• Strong interpersonal skills with the ability to build effective professional relationships.
• Competency in IT (Word, Excel) and data management.
• Willingness to undergo training relevant to Accredited Programmes.

Desirable:

• Qualifications/training in housing management, social work, teaching, nursing, or DVPP facilitation.
• Experience using digital case management systems.

Personal Characteristics:

• Integrity, resilience, and strong motivation.
• Sensitivity to group dynamics and excellent boundary management.
• Positive outlook with excellent organisational skills and deadline management.

Additional Requirements:

• Full driving licence or ability to travel extensively across Northamptonshire.
• Flexible availability including evening and weekend work.

Join us to make a real difference—helping to change behaviours, enhance safety, and positively impact families affected by domestic abuse.

How to Apply:

Please email debby@total-spectrum.com for a full job description and application form

Location: Daventry (UK coverage)
Salary: £30,000 - £34,000 (DOE)
Job Type: Full-Time
Schedule: Monday to Friday (occasional weekends)
Travel: Required (company van provided)

We are looking for a skilled Technical and Installation Engineer to join our team. You'll be responsible for installing and maintaining ANPR cameras, signage, and Pay & Display (P&D) machines, as well as performing minor groundworks. This role requires technical expertise, problem-solving skills, and a willingness to travel across the UK.

Key Responsibilities:

✔ Install and maintain ANPR cameras, signage, and P&D machines
✔ Conduct site surveys and prepare installation plans
✔ Troubleshoot and resolve technical issues on-site
✔ Perform minor groundworks related to installations
✔ Ensure all work meets company and client standards
✔ Provide technical support and training as needed
✔ Maintain accurate records of installations and maintenance activities
✔ Adhere to health & safety regulations at all times

What We’re Looking For:

✅ Technical experience in a similar role
✅ Strong problem-solving and troubleshooting skills
✅ Ability to work independently and as part of a team
✅ Full UK driving licence (required)
✅ Willingness to travel and work flexibly (occasional weekends)

What We Offer:

🔹 Competitive salary (£30k-£34k)
🔹 Company van & travel allowances
🔹 Career growth & training opportunities

Join a company that values technical expertise and provides opportunities for growth. Apply now!

How to Apply:

Please email debby@total-spectrum.com for a full job description and application form

Job Title: Children & Young People Support Worker
Location: Central Northampton (Two Sites) and Community
Salary: £23,780 per annum

Our charity is looking for a compassionate and motivated Children and Young People’s Specialist to support children and young people who have experienced or witnessed domestic abuse. This impactful role is part of our holistic rehabilitation and recovery programme, "Restored." If you are passionate about making a positive difference and empowering others, we would love to hear from you.

Key Responsibilities:

• Support & Empowerment: Provide specialist, holistic support for children and young people, promoting healing and personal growth.
• Individualised Care: Develop and oversee support plans tailored to individual needs to ensure progress across key wellbeing areas.
• Collaboration & Advocacy: Work closely with families and multi-agency teams to deliver the best outcomes for children and young people.
• Safeguarding & Safety: Act as a Child Protection lead, prioritizing safety and wellbeing in line with safeguarding and Ofsted standards.
• Programme Delivery: Coordinate and facilitate activities, play sessions, and group programs that foster recovery and resilience.
• Record Keeping: Maintain accurate records, data protection compliance, and provide written reports for multi-disciplinary meetings as required.

Essential Requirements:

• Qualifications: A child/youth-related qualification (e.g., NNEB, NVQ Level 3 in Early Years, Youth Work, or equivalent) and a Paediatric First Aid qualification.
• Experience: Minimum experience working with children of various ages, managing caseloads, and working within a team setting.
• Skills: Strong interpersonal, crisis management, organizational, and record-keeping skills, with the ability to work both independently and as part of a small, dedicated team.
• Knowledge: A deep understanding of domestic abuse impacts, safeguarding practices, and risk management.

Personal Qualities:

We’re seeking someone with empathy, adaptability, and a proactive approach who is committed to inclusiveness, empowerment, and positive change.

This role requires an Enhanced Disclosure check. If you’re passionate about making a meaningful difference and want to be part of a supportive team then please apply and Join us in transforming lives—one family at a time!

How to Apply:

Please email debby@total-spectrum.com for a full job description and application form

Job Title: Family Support Worker
Location: Central Northampton (Two Sites) and Community
Salary: £23,780 per annum

Our charity is searching for a dedicated and empathetic Domestic Abuse Family Support Practitioner to support women, children, and young people as they heal and move forward from domestic abuse. This rewarding role involves working directly with families to help them achieve holistic outcomes across physical, social, emotional, and personal development areas.

Key Responsibilities:

• Assessment & Support: Conduct needs assessments, develop individualized support plans, and monitor progress for families impacted by domestic abuse.
• Direct Family Engagement: Build strong, empowering relationships with service users, supporting them through a combination of one-on-one and group work.
• Multi-Agency Collaboration: Engage with external agencies and attend multidisciplinary meetings, serving as an advocate and support for clients.
• Program Delivery: Facilitate group activities, therapeutic sessions, and intervention programs aligned with service outcomes.
• Crisis & Case Management: Handle sensitive situations with professional crisis management skills, providing on-call support and managing a case load effectively.

Essential Requirements:

• Knowledge & Training: Extensive knowledge of domestic abuse impacts, safeguarding practices, and relevant laws.
• Experience: Proven background in supporting domestic abuse survivors, managing caseloads, and maintaining detailed records.
• Skills: Strong communication, crisis management, decision-making, and organizational skills. Proficient in computer use and familiar with data protection practices.
• Personal Qualities: Empathy, integrity, flexibility, and the ability to build rapport with vulnerable individuals. A positive, growth-oriented approach to supporting change.

Benefits:

• Professional Development: Opportunities for training and advancement in specialized support and therapeutic practices.
• Team Support: Work in a collaborative, multidisciplinary environment committed to making a meaningful impact.

If you're passionate about making a difference and have a background in supporting families affected by domestic abuse, we would love you to Join us in fostering hope and resilience.

How to Apply:

Please email debby@total-spectrum.com for a full job description and application form